Privacy Policy

1. Introduction

Universe Logistic Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website universelogistic.com or use our logistics services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and shipping address when you submit a quote request, contact form, or enquiry.
• Shipment Information: AWB/BL numbers, cargo details, origin/destination, and other logistics-related data necessary to provide our services.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Communication Data: Records of correspondence when you contact us via email, phone, WhatsApp, or our website forms.

3. How We Use Your Information

• To process and respond to your freight enquiries and quote requests
• To provide shipment tracking and logistics services
• To communicate with you regarding your shipments and our services
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements
• To send service updates and promotional communications (with your consent)

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Logistics Partners: Airlines, shipping lines, customs brokers, and transport providers necessary to fulfill your shipment requirements.
• Government Authorities: Customs departments and regulatory bodies as required by law for import/export operations.
• Service Providers: Third-party tools we use for website analytics, email communication, and customer support.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of promotional communications
• Withdraw consent where processing is based on consent

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: